Yes, the customer service is superb! I have to say I was unsure about this site, but the seller went out of his way to tell me they were real, so I took his word for it and bought the model. I received the package this morning in a simple box and to my delight she is in great shape, perfectly sexy like the photo above, with instructions in the box, along with the wig, bikini and cleaner, heating rod and gloves. Thank you very much! I’m an absolutely satisfied customer! I am an absolutely satisfied customer !!!!